Customer Service
Customer Service

Privacy Policy

Your Privacy

LocksOnline DO NOT under any circumstances disclose your personal information to third parties.  We conform fully to the Data Protection Act, 1998 and the General Data Protection Regulation (GDPR) of 2018.

Your Personal Data

In order to process orders via our website, the checkout system will process and store your personal details including name, company, address and any supplied contact details.   This data is used to:

  • Authorise the payment transaction
  • Process your order
  • Generate invoices and delivery notes
  • Contact you when necessary to provide information about your order
  • Contact you when necessary to clarify any discrepancies which may inhibit or delay the processing of your order
  • Maintain the security of any registered cylinder suites or master-key systems ordered in your name, to prevent unauthorised copying

Should you wish to obtain a copy of your personal information held by LocksOnline please make a formal request by contacting us.

You can also request that we delete any personal data held by LocksOnline that is not required to be kept by law simply by contacting us.

If you have opted into our mailing list, we will also use your contact data in order to send you emails as requested.  We may use your purchase history in order to tailor these emails to you effectively (in order to offer relevant emails about product updates, releases, offers and any known issues or recalls).  All marketing emails will offer you the option to opt-out at any time via an automated process link.

All telephone communication may be recorded.

Data Security

We endeavour to take all reasonable steps to protect your personal information. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. We use SSL security encrypted protocols right across our entire website, ensuring any information you type is fully secure.

Your use of this site

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version, cookie details and the web site that you visited prior to our site.

Other links

Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies, content or security of these linked web sites.  If you do find any issued with external content

Our terms

Please note that all products and services are supplied subject to our terms and conditions.

Contact Us

If you have any comments or queries in connection with our privacy policy, please contact us.

Cookie Policy

Cookies are small text files stored on your device when you access most websites on the internet. uses cookies in order to make the website easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how is used so that we can make sure it is as up to date, relevant and as error free as we can. Further information about the types of cookies that are used on is set out in the box below.

Using means you agree to our use of cookies. You can choose to restrict or block cookies set on through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit Please note that certain cookies may be set as soon as you visit this website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies set on may impact the functionality or performance of the website, or prevent you from using certain services provided through It will also affect our ability to update to cater for user preferences and improve performance.

The following categories of cookie are currently set on

Cookie Type Overview Use on

Strictly Necessary

Strictly necessary cookies are essential for the use of the features and services on

Accepting these cookies is a condition of using If you block these cookies we cannot guarantee access to the services provided through or be sure how the website will perform during your visit.

We use these cookies to:

  • Remember products added to your shopping basket
  • Remember selections or information you have entered when you navigate to different pages during your session on
  • Allow you to login and access your account


Performance cookies collect information about how is used so that we can improve the site.

All information collected by these cookies is aggregated and therefore anonymous.

Accepting these cookies is a condition of using If you block these cookies we cannot be sure how the website will perform during your visit.

We use these cookies to:

  • Provide statistics on how is used
  • Help us improve by measuring any errors that occur
  • Provide feedback to our affiliates, and third parties we have allowed to link to, regarding users accessing their sites - no sensitive data is shared.


These cookies are used to enhance your experience of They collect information about your browsing habits in order to make advertising more relevant to you and your interests.

This information is linked to site functionality provided by other websites, and may be shared with other organisations in accordance with our privacy policy.

Accepting these cookies is a condition of using If you block these cookies we cannot be sure how will perform during your visit.

We use these cookies to:

  • Link to social networks like Facebook, who may subsequently use information about your visit to target advertising to you on other websites.
  • Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.

The LocksOnline Team


Head of the tech team, and locksmith of 25+ years


Specialises in Ironmongery & Door Furnishing


Deals with Sales on the website


Deals with Sales on the .com website


Ensures day-to-day logistics run smoothly


Keeps our workshop running smoothly


Our web developer and content manager

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