Customer Service
Customer Service

Delivery Information

UK Delivery Rates

Standard UK Delivery is free on orders exceeding £100 + VAT.  Orders below this threshold will be charged a standard £4.95 + VAT delivery charge*. 

Express UK Delivery is charged at a standard £8.95 + VAT **.

Freight delivery is charged at a rate of £12.95 + VAT**.  

Overseas Delivery Rates

The default overseas delivery charge is £30.  This is on a Price on Application (POA) basis.  Should your order be large in volume or heavy in weight, we will get you the cheapest possible delivery quote from a range of international freight couriers and confirm with you before processing the order or taking any money.  Should you be satisfied with the cheapest delivery quote, we can then proceed with your order.

Delivery Schedule

In the UK we strive to send your order to you within 5 working days and overseas 30 days.

Should you require goods urgently please contact us prior to ordering to check stock and delivery options.

Delivery times quoted are a guideline only, and rely on theefficiency of the selected postal services and/or couriers.  Therefore wemust allow 30 days before we can consider the shipment 'lost in transit'. We cannot be held responsible for any loss of earnings or costs incurred by anydelay in delivery. Please also note orders placed after 1pm may not beprocessed until the following working day during busy periods, and any ordersplaced after 3pm cannot be processed until the next working day.

Shipping And Handling

We normally strive to send orders out in five days from receipt of order, some items may be deemed special, this means that we may not carry them as a general stock item. We will always inform you by mail as to what is happening with your order, until you receive the order.

Some large items and mass quantities can weigh a lot and/or exceed expected dimensions, but as a general rule of thumb we can ship up to 10 Kilos for no more than £10.00 + VAT.

Overseas Customers may check with us prior to shipment of any goods. But if there is no communication we will always delivery the most economical way, over speed. and charge accordingly.  Please be aware that your country may apply import taxes or customs charges to release your goods.  This is not included in our shipping quotes and any taxation or charges enforced by customs is the responsibility of the recipient and not LocksOnline.  Any shortages, errors or concerns with your delivery must be reported within 2 days from receipt of the goods in writing or email.

In some instances goods are sent direct from the manufacture. 

Please note we are closed evenings, weekends and bank holidays which should be considered when choosing your delivery option.

International / Overseas Orders

If your order is being shipped overseas, you must ensure that any customs charges or import duties incurred are paid in full to ensure delivery can be made to you.   If any customs charges and/or import duties are not paid or for any other reason delivery cannot be achieved by the courier company through no fault of LocksOnline, we would unfortunately not be able to refund this so please ensure you are aware of the import rates and fees incurred through import into your selected country for the delivery of goods.  

* Excludes large / bulky items.  Standard delivery for large/bulky items starts at £8.95 + VAT.
** Not available on all items.  Some items may take longer as we must order them in specially.

The LocksOnline Team


Head of the tech team, and locksmith of 25+ years


Specialises in Ironmongery & Door Furnishing


Deals with Sales on the website


Deals with Sales on the .com website


Ensures day-to-day logistics run smoothly


Keeps our workshop running smoothly


Our web developer and content manager

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