Delivery & Returns
Delivery & Returns
UK Delivery Rates
For Standard UK delivery there is a £4.95 charge for delivery. On all orders above £100 net of VAT we offer free shipping.
In the UK we strive to send your order to you within 5 working days and overseas 30 days. Should you require goods urgently please contact us prior to ordering to check stock and delivery options.
Shipping And Handling
We normally strive to send orders out in five days from receipt of order, some items may be deemed special, This means that our suppliers may not carry them as a general stock item. We will always inform you by mail as to what is happening with your order, until you receive the order.
Delivery charges may vary depending on the size from what is quoted, Some locks and large quantities of locks can weigh a lot, but as a general rule we can ship up to 10 Kilos for no more than £10.00 + Vat.
Overseas Customers may check with us prior to shipment of any goods. But if there is no communication we will always delivery the most economical way, over speed. and charge accordingly. Any shortages, errors or concerns with your delivery must be reported within 2 days from receipt of the goods in writing or email.
On your behalf all UK deliveries under 1 kilo in weight are sent royal mail recorded delivery, over 1Kg we send goods via courier. In some instances goods are sent direct from the manufacture. If you have a specific delivery instruction that alter from the above, please inform us by email
We operate a policy where the customer is given a 24 hour 'think time' delay before goods are shipped out. should you wish to cancel your order please do so within 24 hours of placing the order.
No returns can be accepted for credit unless previously agreed by us and an official returns reference has been issued. A charge of 25% of invoice value or a minimum of £10.00 will be levied on Goods 'not wanted' or 'incorrectly ordered' or due to duplication resulting from a 'confirmation' order not being endorsed to that effect, You must inform us within seven days from receipt of the goods for a return number to be issued under this category.
You will bear all costs of returning any goods under this category. All items to be returned must be in original packaging, undamaged and not used. All items returned as faulty are liable to manufacture inspection. We cannot guarantee replacement or credit: a warranty repair may be given. No items can be returned if they have been ordered specially. - Submit your return via our online form.
Terms and Conditions